Hard worker, Medical Office Technology degree experence in medical terminology fast learner
  • April 6, 2018

Dear Member of Management,


I am writing this letter today regarding the vacant position, I was thrilled to see that this position fits my education and my skill set, I am confident that if chosen for this position I will excel in my duties. I am driven to bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. I am equipped with excellent communications and people skills. I can work independently and I also work well with others, I require little to no supervision in the completion of my duties. I am skilled in various duties and tasks, I am very dependable and I work well under pressure.

I have a Applied Associate of Science Degree in Medical Office Technology, and I have over 17 years of extensive work history in various areas from security to worker’s compensation. I have trained in various areas including ICD-9 codes, medical billing, and medical terminology. I also have skills in facility management, OSHA standards, & conducting audits to ensure compliance. I also have plans to further my education and I have taken the necessary steps to enroll in college majoring in Associate Degree of Nursing.

As noted on my resume I am a competent worker and I possess the skills and capabilities in order to complete the tasks at hand and help others on a daily basis. I am skilled in interpreting medical terminology as I have studied medical terminology during college and I utilized medical terminology during me time as the Health and Safety Officer where I was over the Worker’s Compensation program for over 500 employees and 1400 inmates.  In total I believe my background and skill set would allow me to of great service to your office.


I welcome the opportunity to meet and interview with you. Please accept the attached resume.



Lisa Coachman



  • Word processing                                                Case management
  • CPR                                                                      Report development
  • (50) WPM typing speed                                     Critical thinking
  • Accurate and detailed                                         Worker’s Compensation                                                           Microsoft Office Suite                                         Medical Terminology
  • Professional and mature                                    Filing and data archiving
  • Maintains Confidentiality                                   Security training
  • Independent worker                                           Certified in First Aid
  • Works well under pressure                                Firearm operations Office support   (faxing, phones, filing)             Records management
  • Knowledge of HIPPA LAW                                   Excellent problem solver
  • Dedicated team player                                         Interpersonal Skills
  • Excellent verbal communication                         Team-orientated
  • Criminology knowledge                                       Inventory management

WORK HISTORY                                                                                    

Correctional Officer Sergeant/Classification Officer         09/2004 to current

Jackson Correctional Institution- Malone, FL

  • Maintained the custody and control of approximately (1300) inmates housed in the security unit.
  • Conducted routine and emergency head counts.
  • Directed the activities of inmates.
  • Inspected housing units, personal property, building, and vehicles.
  • Completed inmate intake and inmate searches.
  • Made security rounds at specific intervals and conducted head counts and roll calls.
  • Booked new inmates into facility and processed inmate for release.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Wrote progress reports and testified under oath during court proceedings.
  • Participated in meetings and action plans.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Serve as court liaison for inmate court hearings and legal calls.
  • Served as Safety Officer, assisting Employees with Worker’s Compensation claims and benefits.
  • Served as liaison for all three facilities with for over 400 Employees assisting them with orientation regarding worker’s compensation claims and family medical leave act.
  • Maintain required case files on a case by case basis for all employees related to worker’s compensation and infectious disease control.
  • Maintain confidential information only sharing information with specific Staff members regarding Employees/Inmates medical records.
  • Conducted investigations on all Employee/Inmate injuries to maintain safe facility.
  • Conducted inspections to ensure facilities maintained ADA operations forwarded all supporting documents, to my superiors.
  • Maintain a case load of over 300 inmates completing all their appointments in a timely manner to include file audits, interviews,
  • As the Infirmary Officer I escorted medical staff into the infirmary area of the facility and provided them with help to care for sick inmates.
  • As the Health and Safety Officer I oversaw the blood borne pathogens program at the facility ensuring that all bodily fluids and needles were properly disposed of.
  • During my time in the housing unit I conducted daily medication counts logged them and distributed medication to inmate upon their request.
  • As the Health and Safety Officer I maintained medical records for over 1000 inmates and 350 Staff members updating information on a daily basis regarding accidents, and injuries.
  • I review various documents on a daily basis for accuracy reporting any findings
  • to my supervisor.


Customer Service Representative                                                04/2002-5/2004

Sykes Enterprises- Marianna, FL

  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Assisted company with collection activities for non-payment of customer accounts.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Answered a constant flow of customer calls with up to (300) call in the queue per minute.
  • Met or exceeded service and quality standards at every review.


Production machine operator                                                 01/2000/ to 12/2001

Shaw Enterprises- Bainbridge, GA

  • d


Customer Service Representative                                                05/1998-07/2000

Dining Room supervisor-Bainbridge, GA

  • Spoke with patrons to ensure satisfaction with food and service.
  • Conducted inventory to ensure sufficient items were ordered.
  • Prepared food items.
  • Relayed orders to cooks.
  • Maintain accurate accountably of money from daily operations.
  • Trained kitchen & dining room staff on proper use of equipment, kitchen supplies, & cashier registers.
  • Skillfully promoted items on beverage lists with weekly restaurant specials.
  • Ensured food was cooked and stored at correct temperatures.
  • Routinely supported other areas of the restaurant as requested including answering telephones, completing financial transactions, and other duties.
  • Prepared daily food items ensured items were stored in designated containers to prevent spoiling.
  • Stocked stations with items like straws, ice, and napkins.
  • Provided friendly and attentive service with exceptional hospitality to customers.
  • Ensured food was prepared at correct temperatures.
  • Estimated weekly costs to ensure proper ordering of items to stay within budget.
  • Cleaned and organized work areas.



Associate of Applied Science Degree in Medical Office Technology

Bainbridge College   (2010)


Correctional Officer

I have been nominated and received recognition as employee of month twice during my career.

Correctional Officer Sergeant

As Environmental Health and Safety Officer I received and was nominated for Statewide Employee recognition by my Supervisor and received a thank you card from Governor Rick Scott.


Certified Correctional Officer (FL Department of Corrections 2005)

Certification Business Office Specialist (Bainbridge College)


Phone Number


Medical Office Technology @ Bainbridge College
Jan 2007 — May 2010
Completed medical terminology, anatomy and physiology, medical transcription


Environmental Health and Safety Officer @ Jackson CI
Dec 2007 — Sep 2009
I am driven to bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. I am equipped with excellent communications and people skills. I can work independently and I also work well with others, I require little to no supervision in the completion of my duties. I am skilled in various duties and tasks, I am very dependable and I work well under pressure. I also worked as the Environmental Health and Safety Officer where I was responsible for the facility management and operations of three facilities. During my timeframe in this position, I was the worker’s compensation coordinator for the facility and served as the liaison point of contact for the facility, injured employee, and the worker’s compensation company. I completed building inspections, maintained fire extinguishers, ensured facility complied with OSHA standards, completed food service inspections with Heath Department. I familiar with medical terminology as I have a degree in Medical Office Technology

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