Professional Medical Office Billing and Coding Specialist
  • June 12, 2018

Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.


  • Experience with Microsoft Word, Excel, and Office. Type 60 WPM.
  • Able to address customer needs while following company procedures.




Medical Billing ▪ Medical Office ▪ Medical Administrative ▪ Patient Registration ▪ Medical Terminology

Medical Records Management for the Billing Specialist ▪ Meaningful Use

Medical Practice Management Systems ▪ Introduction to CPT, ICD-9-CM, and ICD-10-CM Coding

Charge Entry ▪ Payment Posting ▪ Denials ▪ Appeals ▪ Referrals ▪ Accounts Receivable

Greenway ▪ Electronic Medical Records (EMR) ▪ Electronic Health Records (EHR)

Insurance Verification ▪ Reimbursement Systems ▪ Medical Basics and Healthcare Claim Cycle

Healthcare Payers ▪ Managed Care (HMO, PPO, and POS)

Medicare / Medicaid Government Payers ▪ Third Party Payers

HIPAA Compliance ▪ Medical Charts ▪ Basic Anatomy & Physiology ▪ Healthcare Settings

Computer Systems and Software Applications for the Medical Office


Phone Number


Medical Office Billing Coding Specialist College Diploma @ Ultimate Medical Academy
Jun 2014 — Feb 2016
Comprehensive training included:
Prepare and submit claims to various insurance companies electronically and by paper.
Perform collections; correct and resubmit claims.
Schedule and confirm appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical services.


Customer Service Supervisor @ The Home Depot.
Sep 2016 — Jul 2017
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Customer Service Agent @ California Marketing
Jan 2016 — Aug 2016
Welcome visitors by greeting them, in person or on the telephone
answer or referring inquiries
Direct visitors by maintaining employee and department directories
give instructions
Maintain security by following procedures
monitor logbook
issue visitor badges
Office Work
Run the copy/ fax machines

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