• May 1, 2018

Detail Oriented, Organization, Multi-tasking, Data Entry, Quick Learner , Appreciate Diversity , Problem Solver, Time Management, Strong interpersonal skills, Communication Skills, Prioritizing, Positive Attitude

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ADN @ ABAC of Bainbridge
May 2018 — Current
A.A. in Business Administration @ Bainbridge State College
Aug 2011 — Jul 2016


Teller @ First National Bank
Aug 2017 — Current
Organized, stocked and maintained the teller window area.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Processed quarterly Vault and ATM audits with a zero error rate.
Maintained friendly and professional customer interactions.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Lending Assistant @ First State Bank
Aug 2015 — Aug 2017
Responsible for starting all customer files and maintaining files for active/paid out loan transactions.
Assisted loan officer with reviewing loan documents and checking for any inaccuracies.
Gathered all finalized loan materials and put them into the final transaction file. Accompanied loan officer to the closing where I would be responsible for monitoring the transaction to make sure nothing was forgotten.
Responsible for fielding incoming calls from current clients and prospects looking for more information.
Provided customer assistance with balance detail and other inquiries.
Referred customers to appropriate financial services and products as required.
Handled all customer complaints and issues with high professional courtesy.
Originated, reviewed, processed, closed and administered customer loan proposals.
Consumer Credit Specialist (temp. position) @ Synchrony Bank
Sep 2014 — Sep 2015
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Properly directed inbound calls in phone queues to improve call flow.
Multi-tasking in several programs at once regarding customer accounts to insure accurate information in a
timely manner.
Abide by State and Federal Regulations daily in the call center to stay in compliance with various laws.

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