Patient Access
September 22, 2020
Job Type
Job Category
Patient Access


Counselors will advise patients of procedure costs and alternative sources of funding if applicable. Under general supervision is responsible for assisting patients with insurance options, setting up payment arrangements, collection insurance co-payments and deposits.  Comprehensive information is obtained to protect the patient’s well-being and the financial interest of the Hospital.  Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admissions, pre-registration and registration functions. Ensures all insurance requirements are met prior to patient’s arrival and inform patients of their financial liability prior to arrival for services. Financial Counselor in all cases should arrange payment options with the patients and screen patients for government funding sources.


High School Diploma or equivalent is required. Two or four year degree preferred. Excellent communication skills, maintain a professional appearance at all times. Minimum of five years working in hospital service access, clinical access, physician office or billing and collections. Must have basic understanding of medical terminology and procedures. Must have the ability to maintain confidentiality and accuracy at all times.
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