Provide leadership, communication and training to the Associate Team of MH&M. Provide continuity during the initial and ongoing training of employees throughout Memorial Hospital who have responsibility for registering patients while following established policy and procedures. Responsible for knowing/doing all aspects of the Associate’s job duties. Works cooperatively with all department Directors/Managers when necessary and reports directly to Director of Patient Access Services.
High School Diploma or equivalent is required. Two or four year degree preferred. Requires at least 4 years registration experience with emphasis on patient contact and accuracy. Position requires excellent communication skills and a professional appearance at all times. Must have basic understanding of medical terminology and procedures. Must have the ability to maintain confidentiality and accuracy at all times. Must be able to regularly lift objects up to 20 lbs. Visual and hearing acuity necessary. Ability to work in an ever changing environment. Ability to work schedule as assigned. Ability to work flexible shifts. Ability to arrive to work on time as work schedule dictates.