Patient Rights

As a patient at Memorial Hospital and Manor, you have rights and responsibilities to ensure you receive the best possible care. Those rights and responsibilities are outlined in a brochure that is provided on admission. Your rights and responsibilities also apply to your guardian, next-of-kin, or designated representative. For comments or concerns regarding your patient rights, contact the Patient Representative at 229-243-6372 or SocSvc2@mh-m.org . You also have specific privacy rights that are outlined in our Notice of Privacy Practices.

If you have concerns about the quality or care you receive or your safety while here as a patient, please notifty the Patient Representative.  You may also ask to speak with the "House Supervisor," who is on duty 24 hours a day, 7 days a week.  An Administrator is always on call to assist in solving problems, and may be reached through the Hospital Operator at (229) 246-3500.  Concerns about patient care and safety that are not resolved by the hospital administration may be referred to the Joint Commission's Office of Quality Monitoring at 1-800-994-6610 or via email at complaint@jcaho.org.  Concerns may also be forwarded to the Office of Regulatory Services, Healthcare Section, 2 Peachtree Street, NE, 33rd Floor, Atlanta, GA  30303, or by phone at (404) 657-5726.